Step by step fitness equipment repair can be found here.

Be sure to advertise your company on the treadmill repair directory!!!

NTEX05808 Recumbent bike seeing lots of damage to upright wire harness at the upright pivot point.

Will call tag the wire harness. Customer care team will disassemble a bike and look for shear points.

NTEX4196 brake pad under seat wearing thin.

Can a separate part number be created to order just the pad? Current design going forward will have this as a replacement part.

NTEL07808 Squeaking wheels at top of ramp.

Tire gel? Will need testing still, available at auto parts store (O'rielly purple in color)

NTEL7906 Idler on the top of belt may cause belt to move. Also eddy mech needing to be shimmed to align the pullet,idler,and flywheel.

May look at a concave idler to help align or keep belt aligned.

NTEL00607 Key number 57, the bolts are too soft causing the threads and heads of the bolts to strip. This allows the upper body arms to loosen .

QC will look at deeper heads on Allen bolts. QC has asked for harder bolts but has not been able to identify that a harder bolt has been provided. QC will make sure a grade 8 bolt is called out and will see if a deeper head will be available. R&D will need to call out these changes.

GGEL63908 The crank arm is shearing off during use.

A new crank arm has been submitted to testing for approval, in process. No information from testing as of today will follow up with testing.

NTL12309 BB200161220

Incline sensor kits (286707) not on ntl12309. Kit contained 2 reed switches and 1 Hall Effect sensor. IC is looking at different sensors and possibly of backward compatibility with sensor kits and all applicable treadmill motors.

Front roller pulley side floating free causing belt alignment adjustment issues after production.

No additional information of model avaliable

PFTL595082 The stretch belt is causing the axle shaft of the motor to bend or the bearings to fail prematurely. This is occurring on the 2.5 HP motors

Motors are to be returned to Icon for QC.

Rear roller bolts

The heads of the real roller bolts are too shallow. The customer is stripping the head of the bolts. First article bolts came with insufficient depth new bolts are on order. Possibly due to arrive in October 2010.

NTL20909 Units are shipped with loose walking belts resulting in slipping out of the box.

The washer configuration for the rear roller bolt is being changed. Icon is testing an adhesive that will prevent loosening. Part number 189861 has been provided as an interim corrective action to this problem. Icon is testing a bolt with a serrated head that might replace current bolt. The now bolt will not require any additional washers.

NTL08009 Rear roller bolts are backing out causing the walking belt to slip or loosen.

The washer configuration for the rear roller bolt is being changed. Icon is testing an adhesive that will prevent loosening. Part number 189861 has been provided as an interim corrective action to this problem. Icon is testing a bolt with a serrated head that might replace current bolt. The new bolt will not require any additional washers.

Treadmill uprights come loose or constantly need to be retightened after use.

There is a kit on www.iconservice.com (p/n:278947) that will contain new patch bolts, star washers, lift frame brackets, and replacement instructions.

Pertains to models: NTL15008,24816

Console display seems to have black lines runningh through it. Or has a shadow on the display or ghost lines appearing from the numbers.

Applies to models: NTL08009,NTL12309,SFTL18909,24967,30362

The contrast of the console display may be set too high.

In some cases you can adjust the contrast of the console. These instructions will be found in the user's manual. The console will also default to a higher contrast setting if there is a firmware update or if the console is reprogrammed. The contrast will need to be adjusted again after these updates.

Console display has no power or does not light up.

Applies to models: NTL01409,NTL11909,NTL15809,NTL20909,SFTL19609,24819,

Wait about 30 seconds to 2 minutes to make sure that the PC in the console has had enough time to boot up.
The PC power supply may have failed.
With the machine unplugged, verify the PC power supply is plugged into the receptacle under the motor hood. If the PC power supply is securely plugged in and the display still dies not light then the PC power supply may need to be replaced.(Part # 289299)

Treadmill walking belt slows significantly or stops when the incline is raised.

Models: NTL15008,SFTL15008,24816

There is an Eddy Motor Control Board and a Motor Controller under the belly pan. There are 2 red wires that plug into LG1 and LG2 connectors on the Eddy Board. If these wires are reversed, these symptoms may occur. First verify the symptoms by running the machine in calibration mode following this procedure. In manual mode incline the deck to 20%. Remove key and calibrate the speed only as normal. If the machine runs very slowly at 85%pwm signal, exit calibration and proceed with the steps below to reverse the wires.

-Unplug the machine.
-Tilt the machine on its side as in the assembly instructions.
-Remove 9 screws from the belly cover. Remove the belly cover from the incline trainer.
-Verify the wire alignment matches the wire diagram (found in an envelope under the belly cover). The red wire from the controller should plug into the LG1 contact. The red wire from the motor should plug into the LG2. It will be easiest to trace the red wire from the motor to the eddy board. The motor wire will have a plastic connector in the middle of it.
-If the wires are routed incorrectly remove and reconnect the wires as in the wiring diagram.

Hearing a slapping, knocking, or banging noise coming from the walking board or belt area.

Treadmill models:NTL15708,NTL15808,NTL15909,NTL20909,SFTL15008,SFTL15609,SFTL15619,
SFTL19609,SFTL19909,24816,24818,24819,30874

On earlier versions of these units the board screws may have been attached with only either nylon lock nuts or flange nuts. It is possible that these nuts were coming loose or were not holding the deck to the frame appropriately. Get 2 bolts p/n:013250, 4 rubber washers p/n: 296048, 2 flat washers p/n: 152478, and 2 lock nuts p/n: 100427. These parts should be installed by following the following procedure.
1. Place the deck bolt down through the board and the frame.
2. Place 2 rubber washers on the deck bolts under the board and the frame.
3. Place 1 flat washer on each side.
4. Attach then tighten the nylon lock nuts (Be careful not to over tighten the lock nuts)

Incline motor on incline trainer moves but will not go the full range motion.

The motor may not be calibrated with the console due to the console not receiving a signal from the incline sensor. First calibrate the machine. If incline calibration doesn't fix the issue, and the incline only moved up a little ways then down a little ways during calibration, then replace the incline sensor on the unit (models NTL15008 & 24816 only).

Treadmill walking belt slows or stops when using it.

Verify the weight of the heaviest user and that the walking belt is not over-tightened. If the belt still slows or stops, the walking belt will need to be replaced. For model 24723 only, Versions 0,3,4 and 5 were produced in Logan and the walking belt should be replaced with Icon part# 259688. Version 1 was produced in China and can be replaced with either 249498 or 259688. Version 2 was not produced.

Upon initial power up of the console, incline shows 40% when incline is actually much lower, and treadmill will not run faster than 3MPH

New consoles may not be properly calibrated with the treadmills incline motor. The console is programmed not to run faster than 3MPH at steep incline settings. Recalibrate the incline on the treadmill. First stand to the side of the treadmill. Enter calibration test mode by pressing both the stop and speed up buttons while inserting the safety key. Next, press the stop button 1 time. Press either incline button 1 time. The incline will then calibrate by moving its full range of motion. When the incline has stopped, remove the safety key. The speed and incline should now display correctly.

A new heavy duty transformer is avaliable for Nordic Track aerobic products.

A new heavy duty transformer is available for the Nordic track products. Purchasing this transformer, the need to insert batteries in the console is eliminated. This transformer is available as p/n: 248512 (available on ebay). These products are not compatible with Icons standard 6vdc transformer, p/n: 200043 (also avaliable on ebay).

There is an extra wire harness on my Nordictrack console.

A three pin wire harness is only used to program the console during production, It is not connected to anything during assemble. Goes with models NTEL7706(23667),NTEX3196(21662),NTEX4196(21673)

Rattling noise coming from the elliptical

If this occurs, verify that the noise is from the U-channel and the crank arm sleeve. Place a folded paper towel or similar shim between the U-channel and the crank arm sleeve, then lower the pedal leg and see if the noise lessens. It the noise is coming from this location, go to www.iconservice.com and order part number 246448, one for each side. This is a piece of rubber with adhesive on it that can adhere inside the u-channel to act as a shim. This goes for models:EPCCEL59870,GGEL681080,HREL598080,NTEL098090,NTEL7706,NTEL7996,NTEVEL12850,
NTEVEL990070,PFEL049080,PFEL5105,PFEL54807,PFEL5905,PFEL5926,PFEL6026,PFEL6066,
PFEL64907,PFEL6905,PFEL77908,PFEL979180,PFEVEL49860,PFEVEL59860,PFEVEL746070,
PFEVEL751080,PFEVEL75108ELO,PFEVEL950070,RBEL60708,RBEL9906,23667,23669,28544,
30510,30708,30725